End of Year Sale - Shipping

SHIPPING 

Any delivery date or time specified is a best estimate only. Rooh Collective is not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. 

Rooh Collective is not responsible for failure of delivery due to incorrect address or details added on the order.

We are a small but mighty team working around the clock to ensure yours get to you as soon as possible. Due to the high volume of orders, please allow up to 12 business days for your dispatch information. Once your order is on its way, you’ll receive tracking updates via Email

If you need your dress by a certain date, please write us a note on your order.

Love 

RC x 

 Australia (All States Except WA & NT)

  • Express Post: Order by Monday, 23rd December 2024

 Western Australia (WA)

  • Express Post: Order by Thursday, 19th December 2024

 Northern Territory (NT)

  • Express Post: Order by Thursday, 19th December 2024

International Shipping Deadlines for Christmas

United States & Canada 

  • DHL Express: Order by 18th December 2024 

United Kingdom & EU

  • DHL Express: Order by 18th December 2024 

Singapore & Asia 

  • DHL Express: Order by 19th December 2024 

Saudi Arabia & United Arab Emirates

  • DHL Express: Order by 20th December 2024 

 

To help your gifts arrive in time, we recommend planning ahead with these suggested cut-off dates for holiday deliveries. Below, you'll find guidelines for both standard and express shipping options across Australia and for international destinations.

 

    SHIPPING TO AUSTRALIA

    • All orders are dispatched within 3-4 business days from our Sydney warehouse.
    • You will receive tracking details once the order has been dispatched
    • We are unable to ship to PO boxes

     

    ORDER VALUE

    SHIPPING OPTION

    ESTIMATED TIMEFRAME

    COST

    Orders $300+

    Sendle standard shipping

    Metro areas: 3 - 6 business days

    Rural areas: 4 - 7 business days

    FREE

    Orders $1 - $299

    Sendle standard shipping

    Metro areas: 3 - 6 business days

    Rural areas: 4 - 7 business days

    $15

     

    SHIPPING TO NEW ZEALAND

    • All orders are dispatched within 3-4 business days from our Sydney warehouse
    • You will receive tracking details once the order has been dispatched
    • We are unable to ship to PO boxes

    ORDER VALUE

    SHIPPING OPTION

    ESTIMATED TIMEFRAME

    COST

    Orders Under $400

    Australia Post

    3 - 7 business days

    $25

    Orders Over $400

    Australia Post

    3 - 7 business days

    Free

     

    SHIPPING TO THE UK

    • Please note the delivery times from the date of order.
    • You will receive tracking details once the order has been dispatched
    • We are unable to ship to PO boxes

    ORDER VALUE

    SHIPPING OPTION

    ESTIMATED TIMEFRAME

    COST

    Orders £ 220+

    DHL EXPRESS

    3 - 12 business days

    FREE

    Orders £1 - £219

    DHL EXPRESS

    3 - 12 business days

    £20

     

    SHIPPING TO THE USA & CANADA

    Please note the delivery times from the date of order.

    • You will receive tracking details once the order has been dispatched
    • We are unable to ship to PO boxes

    ORDER VALUE

    SHIPPING OPTION

    ESTIMATED TIMEFRAME

    COST

    Orders $ 400+

    DHL EXPRESS

    6 - 10 business days

    FREE

    Orders $1 - $399

    DHL EXPRESS

    6 - 10 business days

    $30

     


    SHIPPING TO EUROPE 

    • Please note the delivery times from the date of order.
    • You will receive tracking details once the order has been dispatched
    • We are unable to ship to PO boxes

    ORDER VALUE

    SHIPPING OPTION

    ESTIMATED TIMEFRAME

    COST

    Orders €400+

    DHL EXPRESS

    3 - 10 business days

    FREE

    Orders €1 - €399

    DHL EXPRESS

    3 - 10 business days

    €18



    SHIPPING TO SINGAPORE, SAUDI ARABIA, UAE & REST OF WORLD

    • Please note the delivery times from the date of order.
    • You will receive tracking details once the order has been dispatched
    • We are unable to ship to PO boxes

    ORDER VALUE

    SHIPPING OPTION

    ESTIMATED TIMEFRAME

    COST

    Orders $400+

    DHL EXPRESS

    3 - 14 business days

    FREE

    Orders $1 - $399

    DHL EXPRESS

    3 - 14 business days

    $20

    *all amounts above is in USD

     

    DELAYS

    Please note that due to limited international flights and challenges incurred to delivery services during the global pandemic, international customers may experience delays outside the normal estimates. We are unable to control the delivery time frame once we have dispatched to a third-party courier service. 

     

    CUSTOMS & IMPORT DUTIES

    All countries have different rules and regulations regarding taxes, duties and customs regulations. Our shipping fees do not include any taxes or duties which may be applied by customs at your destination country and are payable by you, the customer.

     

    TERMS & CONDITIONS

    Please note we are not liable for lost, stolen or damaged products. Parcels cannot be left unattended, so will be redirected to your local post office for collection. We are not responsible for your order if you enter the incorrect address, once the order is dispatched we cannot redirect it so be sure to check the address before confirming your order.

     

    Shipping & Returns during a Sale & Sale Terms & Conditions