Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout, please see our policy here.

Yes! There is an option for AU orders to ship via Sendle Express shipping and for international orders we use the DHL express courier service.

Please see our shipping policy here.

We are legally required to declare the accurate value paid on all international orders and
all international customers are responsible for paying the customs rates within their own country.

Please contact your local customs office for more accurate information.

If you are unable to track your order please contact our Customer Care team by submitting a form, or emailing us at info@roohcollective.com.

It depends on where you are.

Please see shipping guidelines here or get in contact with us here.

When your items have been shipped we will send you a shipping confirmation email with your parcel tracking number.

All our orders are trackable.

Yes! All our orders are sent in 95% recyclable or compostable packaging.

Our items are packed in acid free tissue paper and boxes that are made of recycled paper. 

We also use Australian made fully recycled ribbons from water bottles that are diverted from landfill with the entire process & certified by the Global Recycled Standard (Australian Printed Ribbons).

Our tote bags are 100% organic cotton sourced from farm near Aurangabad, Maharashtra, India.

With the impact of ecommerce business on our earth, we have decided pay a considerable amount of attention in the way we get our dresses to you, so have partnered with a carbon neutral courier company, Sendle for our domestic orders.

For international orders we use DHL Express.

All our domestic orders by default are authorised to be left without a signature if deemed safe to do so. Rooh cannot take any responsibility for parcels that are lost or stolen.

Please ensure you enter your correct mailing address as we cannot take any responsibility for incorrect delivery addresses and will not reimburse you for the order or shipping costs.

Please leave us a note if you wish your order to be redirected to a local postage pick up location.

We are unable to deliver to PO boxes or forwarding addresses.

As much as we would love to help, it may not always be possible to assist you once the order is processed.

Our studio processes quickly so if you do make an error or have a change request.

If you do need to change your order, please contact us as soon as possible.

We accept Mastercard, Visa, American Express, PayPal including Buy now Pay later options such as Afterpay, Zip pay & Laybuy

We welcome you to try on your on your Rooh purchase in the comfort of your own home!

If it’s not quite right for you, you can submit a returns request for a refund or credit note within 14 days of receiving your order. Please do so here in our returns portal and see below for terms and conditions.

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe.

Please note we do not offer returns for any sale or discounted items.

For more details please see our returns policy here.

Please submit your return though our returns portal here and follow the prompts.

If you have received a faulty or incorrect item, please contact us as soon as possible with your order number and some images of the concerned item.

All international orders are returned to us using your own return shipping method.

Please see our returns policy here for full details.

We do not offer returns, exchanges or credit notes for sale items.

Some items purchased with a discount code can be returned, for further details see our returns policy here or contact us.

No, the welcome offer cannot be used with any other sale promotions or discount codes.

You may only use it to purchase one of our full-priced items only.